Warranty

Can I return ordered merchandise?

We voluntarily accept returns within 14 days of receipt if goods are as new, functional, complete with tags and labels, unused and preferably in undamaged original packaging. For information on returns please see our 'Return Policy'.

Can I claim warranty on my purchases?

TacStore will claim warranty from manufacturers on the customers’ behalf and pass on all warranties provided by the manufacturers against faulty material and/or workmanship. Any warranty is in addition to consumer guarantees as governed by Australian Consumer Law. Where warranty exists, it is dependent on the product and applies from date of purchase. The warranty is void if unauthorised repairs or modifications are made to the goods after purchase. Improper handling will also void the warranty. In case of defects you are entitled to a free repair. The costs of appropriate packing and return freight are however at the customer's expense.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.